Fees & ACC Information
General Information
Patients do not need a doctor’s referral to see a physiotherapist. Physiotherapists are primary healthcare providers who will actively communicate with other health professionals when required and appropriate. Physiotherapy is covered under ACC if the condition results from an accident; for further details, please refer to ACC. Each injury is allocated a specific number of approved treatments depending on its nature.
Physiotherapy may also be covered under private medical insurance, depending on the individual policy. Treatment sessions typically last 20–40 minutes, depending on the injury. Patients are encouraged to bring any relevant medical information, including X-rays or scans, to assist with their assessment and treatment.
Fees
You can book directly with our Physios whether or not the injury is covered by ACC and without a referral and needing to see your GP first. If your injury is accident related we can complete this paperwork for you at reception. If your claim is declined by ACC you will be advised by ACC and then private fees will be charged.
| ACC Co-Payment Physiotherapy | Fees |
|---|---|
| ACC initial consultation 30 minute assessment | $25 |
| ACC follow-up consultation 30 minute assessment | $15 |
| Careway Patients | Free |
| Private | Fees |
|---|---|
| Private Consultation | $60 |
| Private follow up | $50 |
| Womens health/ultrasound for Mastitis | $40 |
| Massage/ Sports massage 30 minutes | $60 |
Home visits, charges depending on ACC or private consultation
Work place assessments available
Please note that these fees may be subject to change from time to time and without advanced notice. Payments can be made by Eftpos, Credit Card (Mastercard & Visa) Cheque or Cash. If you are unable to attend your booking please call reception as soon as possible or we may reserve the right to charge.
Our Funding Partners
ACC Specific Info
ACC has made significant changes in relation to your access to physiotherapy services. ACC now only covers part of the treatment costs. Patients are now required to make a co-payment. Co-payment amounts will vary depending on the physiotherapy clinic and the contract they may have with ACC.
ACC Claims (ACC45)
An ACC claim (via an ACC45 form) may be lodged through your GP or when you see a health provider, such as a physiotherapist. To qualify for ACC, you need to have had an accident, occurring at a specific time and this should involve an external force. For example: tripped on curb & twisted your ankle or playing rugby, was tackled heavily & injured your shoulder. If you are uncertain whether you can claim ACC, speak to your physiotherapist / GP / health provider about how the injury occurred.
If your claim is accepted, you will be allocated a certain number of treatments depending on type, area severity of injury. These generally range between 8 and 16 treatments. For example: An ankle sprain allows you 14 physiotherapy treatments. If you reach maximum allocation & you still require further physiotherapy an ACC32 (see below) will need to be filled in by our physiotherapists on your behalf.
Please be aware that it is ACC who accepts or declines your claim (based on the ACC Act / Law). ACC will mostly decline your claim if they deem it to be a gradual process injury (where the pain has come on gradually over days, weeks or months) or if “they” deem you haven’t had a specific accident/incident.
ACC 32
An ACC32 attempts to outline reasons (to ACC) as to why you have not had a full recovery within the allocated number of treatments. This process can take 1-4 weeks for ACC to make a decision.
During this time, you may continue to have physiotherapy, although you may have to pay for this whilst ACC make their decision. i.e. your co-payment plus the ACC contribution to your treatment / rehabilitation. If the application for more treatment is accepted, ACC will generally only allocate a further 6 treatments.
If your ACC32 application is declined, you will no longer be covered by ACC for that injury. You are still entitled to attend physiotherapy as a private paying patient. You are well within your rights to request ACC to review this decision or ask for a formal review. Your physiotherapist can provider further information in the event of this occurring.
Disclaimer: This information is a guide only and should not be taken as legal advice. If you require further information, contact a legal adviser or ACC directly at 0800 689 001
Have any Questions?
Please Contact our Friendly Team!
Have any Questions? Please Contact our Friendly Team!
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